System Support Specialist - 2GO Group, Inc.

Position Details

Responsible for requirement gathering, business process analysis, gap analysis and mapping,
application design, configuration, test scenario/planning and execution (Unit, Integration
Testing, and User Acceptance Testing)
Collaborate with Project Managers, users, and cross-functional teams to gather and analyze
user requirements, translating them into functional specifications.
Load material master, vendor master data view, etc. via text, spreadsheet or other methods
whenever necessary.
Conduct thorough testing and debugging of applications to ensure quality and functionality.
Maintain and enhance existing applications by troubleshooting issues, optimizing
performance, and implementing enhancements and fixes.
Provide production support, monitor application performance, and troubleshoot issues to
ensure system availability and reliability.
Investigate and resolve application-related incidents and problems, following established
incident management processes.
Document system configurations, and support procedures to ensure proper knowledge
transfer and supportability.
Assist and collaborate with other IT teams in supporting, enhancing, or implementing
applications when required.
Must be able to conduct/facilitate training to all INFOR users to ensure productive use of
INFOR WMS/SCE programs.

Bachelor’s degree in Computer Science, Information Technology, or a related field.
Relevant certifications will be a plus.
Minimum of 2-3 years of experience as INFOR WMS Functional with at least two complete
lifecycle INFOR WMS implementation experience from Project Preparation till Go-Live.
Knowledgeable of database concepts and experience working with Structured Query
Language (SQL) and relational databases (e.g., Postgres, Oracle, MySQL, SQL Server).
Strong organizational skills with the ability to prioritize and manage multiple tasks in a
fast-paced environment.
Self-motivated and proactive mindset with a commitment to continuous learning and
professional growth

INFOR SCE/WMS Relevant training and certification are preferred.
Exposure to Fundamentals of Supply Chain Business, Warehouse Processes, and
Operations
Experienced systems integration, preferably IDX is an advantage.
Basic Networking Skills or Operating System Administration
Proficiency in troubleshooting and debugging application issues, with the ability to
analyze complex problems and provide effective solutions.