To oversee and monitor that the claims is on a manageable level, on-time processing of claims payment and to see to it that preventive measures are being assessed and implemented.

JOB RESPONSIBILITIES AND DUTIES

• Conducts claims and other administrative investigations, not necessarily directly directed to claims
• Coordinates with clients concerning customer complaints and claims
• Prepares regular reports on all matters within his line of responsibility
• Informs concerned branches and Customer Interaction Center(CIC) as regards to shipper/ consignee’s disposition regarding damaged shipment
• Sends Cargo Claims Incident Report (CCIR) to concerned parties within 24 hours.
• Assures and implements the proper and prompt responses /replies to customer claims and complaints
• Performs field work and investigations related to customer claims and complaints
• Prepare Claims Investigation Report
• Assures that timely charge-notices are sent to parties who will be charged with claims losses.
• Implements existing office policies and procedures and reports non-compliance with claims procedures by operating units
• Secures records of all office-correspondences
• Furnish timely and accurate information on claims status
• Files claims with Insurance and ensures complete submission by the company of complete requirements for insurance recovery
• Receives filed claims from customer’s office (on-site)
• Confirms and screens the filed claims basing from the policy and guidelines that was agreed with the customer
• Process claims for payment
• Prepares denial letter if claim is deemed not valid and disseminates denial letters directly to client
• Coordinates with accounting for prompt release of check for payment
• Distributes checks directly to customers and safe keeps the waiver from the latter.
• Negotiates with customer any ambiguity when a claim should or should not be filed.
• Supervises Claims RUD in-charge personnel assigned on customer’s office.
• Schedules monthly coordination meeting with customer.