Responsibilities

• Performs a range of sales admin and research related tasks to support the China / Int’l Clients Desk and Sales Excellence Team:
• Track sales leads, monitor sales pipeline developments, coordinate/review solution quotes and submission of Request for Proposal including project proposals and ad hoc quotes
• Research and gather marketing intelligence for the team
• Assist leaders to handle after-sales service requirements of accounts in coordination with the different BUs. Answer and coordinate customer calls, follow-up with customers about their order status, arrange sales appointments, organize meetings and events as needed.
• Be the superuser for the relevant systems/applications used to track sales leads, monitor sales pipelines developments
• Prepare, analyze, provide timely regular reports on sales performance/metrics
• Prepare, maintain and update customers records and presentations
•  Coordinate closely with counterparts in different Business Units to fast track customer requirements.
• Other related sales support activities that may be assigned from time to time.

Accountabilities and Performance Measures

• Meets deadlines for sales packs/request for proposals submissions
• Availability of timely performance reports/metrics
• Availability of up-to-date compiled marketing intelligence
• Maintains high external and internal customer satisfaction ratings

Organizational Alignment

• Reports directly to the Vice President, China/Int’l Clients Desk & Sales Excellence
• Closely coordinate with different BUs to get required info and action for client management
• Works closely with the different BU’s Operations Managers/Staff, Customer Service Managers/Staff, to ensure customer satisfaction and problem resolution.