The Business Development Manager is responsible for achieving the targeted levels of sales volume.  The position also builds relationships with clients to encourage expansion, repeat or replication of and new business opportunities by maintaining a high level of client satisfaction

• Ensures that customer accounts are dealt within a timely and efficient manner, addressing any problems that may arise.
• Develops accounts, building up regular business and encouraging any new business leads.
• Develops and maintains effective business relationships and/or close working practices within relevant departments of account customers within a designated area especially operations, business development and sales departments to secure optimum sales volume of profitable contracts.
• Ensures that all procedures are completed and that quality standards are met and suggests any changes that may enhance or improve both the working practices and the quality of the products/services.
• Familiar with operational process, spending time on the operations hub, following through transactions as they progress and reporting back to the client as necessary.
• Generates leads through environmental scan of prospective clients, government agencies, or including but not limited to educational institutions through the mediums provided by government agency directory, newspapers, business magazines, and research tools available online or through the internet.
• Targets prospects by getting the pertinent background information including but not limited to existing services, process flows, volume and decision-makers.
• Presents proposals after having gone through the research and planning relevant to selling services by setting up a project team with SBU’s concern within the organization, especially Operations, IT, Billing, among others
• Follows through periodic client calls, emails, and telephone calls
• Prepares the necessary service agreements and or contracts which will herald closing of sales
• Supports the Project Manager in the development of project progress reports and updates with client account.
• Supports marketing-related efforts of large, national and multi-national accounts through definition of activities, programs and campaigns of account customers.
• Prepares weekly sales reports and current event updates (newspapers, stick market, environmental scan) to determine new project, mergers, etc. that will help analyze any available opportunity.
• Assists in the preparation of yearly sales budget and responsible for overseeing budget parameters.
• Prepares weekly sales itinerary
• Prepares monthly sales pipeline report
• Liases with accounts on a regular basis (includes working beyond office hours)
• Attends monthly commercial and management team meeting
• Leads in the preparation of commercial proposals with the support of the solutions design team.
• Responsible for top quality account management function and encouraging new business.